Accessibility

Name: Roundhay Festival
Price range: $

Intro

American Express presents Roundhay Festival aims to create an inclusive festival for Deaf, disabled and neurodivergent audiences and those with long-term physical and mental health conditions. We work closely with Attitude is Everything and are proud to hold their Live Events Access Charter Gold Award. In order to make everyone’s visit as enjoyable as possible, we have a number of accessible facilities available on site for those who need them.

Set within the historic and picturesque Roundhay Park, an expansive area of rolling grassy parkland, lakes, woodlands, and gardens, the festival site features natural terrain. While permanent paths are available, some areas have uneven and steep ground.

Personal Assistance tickets are available at no extra cost to customers with the correct supporting documentation. Please fill out the form HERE to make a personal assistance ticket request and to provide your supporting documentation.

For customers wishing to find out more about Deaf Access and British Sign Language Provision, please email access@roundhayfestival.com.

Bookable seating is available for accessible customers at the Main Stage Viewing Platform and Ground Level Viewing Area, these seats are unallocated.

There is also a viewing platform and ground level viewing area at the Second Stage, which is only available for accessibility customers.

Ticket Types

The accessible areas at American Express presents Roundhay Festival are open air with no shade - please bear this in mind when booking.

The following ticket types provide access to dedicated viewing areas (subject to availability):

Viewing Platform at The Main and Second Stages - This raised platform is designed for wheelchair users and other groups for whom the Ground Level Viewing Area is not suitable; and their Personal Assistant, if required. Seats will be provided for Personal Assistants.

Ground Level Viewing Area at The Main and Second Stages - This is a hard-standing, ground-level area for customers with disabilities who wish to stand for the event, but need a less crowded area and / or the option of sitting for short periods of time (seating is available to all ticket holders). There is not a guarantee of an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Travel Info

American Express presents Roundhay Festival takes place in Roundhay Park. The postcode of the event is LS8 2HH. Please refer to the Roundhay Park Map.

As part of our sustainability plan we encourage customers, where possible, to use public transport.

Train Station

Leeds Station offers step-free access, meaning there is step-free access to all platforms via ramps and lifts.

Taxis

Taxis can be taken from Leeds Train Station or City Centre to reach Roundhay Festival.

Travel Distance

Leeds Station – to – Accessible Entrance: 4.9miles (25min)

More Info

HOW TO BOOK YOUR VIEWING PLATFORM OR GROUND LEVEL VIEWING AREA TICKET

To help us provide the best possible service, we’re collaborating with Nimbus Disability and introducing the Access Card; a universal way of communicating access requirements for Roundhay Festival.

Please note that all 2026 Roundhay Festivals on sale from 12 September will require a Nimbus Card ID or guests need to be registered with AXS’s free access registration scheme.

To apply for a Nimbus Access Card or to get a free AXS registration access code, please click HERE.

If you already have your Access Card or registration code, you're ready to book tickets! Simply make sure you have your access registration code or Nimbus Card ID ready at the time of booking your tickets.

Log on to axs.com, or if you are starting from the BST Hyde Park website, please select the Accessible ticket tab from the ticket section
Select your event
Select the Accessibility tab (either Viewing Platform or Ground Level Viewing Area)
Confirm 2 tickets (this is the only option as these are sold in pairs)
Select Continue
Check you’re happy with the price and have selected the correct tickets
If you require a blue badge car park pass, there is an option to add this to your order (this is free of charge but subject to availability)
If you’re happy, select Continue to checkout
Review your booking and select continue (please note the only delivery method available is via AXS Mobile ID within the official BST app)
Select Continue
Sign in if you haven’t already done so, or create an account
Enter your credit card details to purchase your tickets and you will be sent an email confirmation after completion.

HOW TO BOOK A PERSONAL ASSISTANT TICKET OR REQUEST ADDITIONAL ACCESSIBLE ASSISTANCE

If you have any further accessible requirements, please click HERE to fill out the form and to provide information on the accessible requirements you need. Requests include but are not limited to requesting to bring a guide dog, requesting a medication exemption form for medical equipment or medication, BSL requirements, accessible queue, accessible toilets, personal assistant tickets etc.

For a Personal Assistant pass, it is limited to one per paying customer and is provided at no extra cost at the time of booking event tickets for the two accessible areas listed above

The pass is issued at the Accessible Customer Service Hub, located inside the event by the entrance to the Main Stage Viewing Platform, on presenting the Personal Assistant Ticket.

The Personal Assistant pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party.

In order to ensure fairness and accommodate as many people with disabilities as possible in these areas we are not able to provide more than one Personal Assistant pass per person unless required for medical reasons.

Please note that the following are recognised as valid supporting documents:

Front page of DLA letter (no specific rate required)
Front page of Attendance Allowance letter (no specific rate required)
Receipt of Personal Independence Payment (PIP)
Evidence that registered severely sight impaired (blind)
CredAbility Access Card – + 1 category requirement
Recognised Assistance Dog ID card
Evidence of War Disablement Pension

We will review an application without the recommended evidence on a case-by-case basis

Our staff will review your request (this is not an immediate process – it may take up to 3 weeks)
Once we have accepted your accessible requirement documentation, you’ll receive an email notification confirming your request has been granted.
If we can’t process your request, or if we need further details, you’ll be contacted by our Customer Service team.
Download the Official Roundhay Festival app, once available, to access your tickets.

Please note that if you wish to book a free PA pass for any other ticket type this can only be done via phone/email using the contact details below.

Waiting Lists

If you wish to be added onto the waiting list and /or you wish to book a PA pass at no extra cost for any other ticket type this can be done via phone/email using the contact details below. There is a waiting list for our Viewing Platform and Ground Level Viewing Area tickets. This is due to the potential release of any tickets in the case of incomplete purchase (e.g. due to incomplete evidencing requests).

Please note: If you have not heard back by two weeks prior to the show then unfortunately your ticket request has been unsuccessful, and we will not be able to accommodate the specified ticket type.

If you have any questions, please email access@roundhayfestival.co.uk

American Express presents Roundhay Festival’s Blue Badge Parking is only available when you book your ticket, must be pre-booked, and is subject to availability.

Important notes:

The Blue Badge Parking ticket is limited to one space per paying customer, subject to availability.

It is provided free of charge at the time of booking event tickets

The Blue Badge Parking ticket is valid with presentation of a blue badge, matching Photo ID and event ticket on arrival. If you arrive without this documentation you may be refused entry to the car parking area

This car park location and full arrival information will be sent out closer to the event date

For those who require it, an accessible shuttle service will operate from the blue badge car park. The service will begin 1 hour before doors and will continue to the end of the show, until all customers have left. There may be a waiting period for this service, particularly at the end of the event while the main egress takes place

An arrival form will be sent out to all Blue Badge ticket holders in advance of the shows – this must be completed and submitted before arrival. Full details will be listed on the form

Set within the historic and picturesque Roundhay Park, an expansive area of rolling grassy parkland, lakes, woodlands, and gardens, the festival site features natural terrain. Whilst some permanent paths are available, the park also has areas of uneven and steep ground, which in the event of bad weather, is likely to be muddy and form puddles.

A hard-standing path runs from the accessible entrance to the accessible viewing area for the main stage. Access to the second stage is via temporary event pathing.

A dedicated bar is positioned within the Accessible Viewing Platform area, which is available to guests of both the viewing platform, and the Ground Level Viewing.

Download your easy-read guide to the Access Facilities here.

As our accessible facilities are limited, we prioritise them for guests with long-term disabilities. Therefore, they are not generally available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day please go to the dedicated Access Customer Service Hub for assistance.

The Accessible Entrance

A dedicated Accessible Entrance is a priority entrance for those with accessibility tickets only. Please note this is on the West of the site and offers a hard standing path along the event perimeter and then inside the event to the Main Stage Viewing Platform and Ground Level Viewing Area.

Please note that accessibility tickets can also enter via any of the general admission entrances, and there is a 1.2m wide or greater entrance lane at each, however the ground conditions are uneven and may include steep hills. There is no step-free route from the West Entrance to the Accessible Viewing Areas.

Box Offices

A lowered counter for wheelchair users will be available at the box offices at the East Entrance. A window at the box office will have an induction loop for those who use them.

Access Manager

Our Access Manager will be the main point of contact for all customer access queries and is based at the dedicated Access Customer Service Hub, close to the Accessible Entrance. This will be clearly signposted on site and highlighted on the event map. The Access Manager will also be contactable by any event steward via their event radio during the event.

Viewing Platform at The Main and Second Stages

This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable; and their Personal Assistant if required. This is only available when pre-booked, subject to availability and only valid with proof of disability.

Ground Level Viewing Area at The Main and Second Stages

This raised platform is designed for wheelchair users and other groups for whom the Ground Level Viewing Area is not suitable; and their Personal Assistant, if required. Seats will be provided for Personal Assistants.

Ground Level Viewing Area at The Main and Second Stages

This is a hard-standing, ground-level area for customers with disabilities who wish to stand for the event, but need a less crowded area and / or the option of sitting for short periods of time (seating is available to all ticket holders). There is not a guarantee of an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Accessible Toilets

Accessible Toilets are located throughout the event at all sanitation points, in addition to this they will be positioned at the Accessible Entrance, Access Customer Service Hub, Viewing Platforms and Welfare Area. These toilets will require a code which can be collected from the Welfare Points and Access Customer Service Hubs. For the most up to date information on the location of these toilets and how to access them, please visit the Access Customer Service Hub or check the Accessibility section of the website.

Changing Places Unit

There will be a Changing Places Facility and hoist. For the most up to date information on the location of these toilets and how to access them, please visit the Access Customer Service Hub or check the Accessibility section of the website.

Charging Points for Powered Chairs

We advise customers to bring their own chargers, however Charging Points are available at the Main and Second Stages Viewing Platforms and at the Welfare Area.

Lowered Counters

There will be lowered counters, where possible, at all bars, merchandise stands, and food outlets. Provisions will be made where lowered counters are not available.

Hearing (Induction) Loops

These are located at one of the Box Office windows, the Access Customer Service Hub, the Welfare Area and at limited bars locations. They will be identified by a sticker.

Merchandise

Merchandise can be produced in alternative formats within a reasonable time frame. Please email your request to access@roundhayfestival.com.

Quiet Space

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Area in the West of the site.

Hidden Disabilities

We understand that not all disabilities are immediately apparent. If you would like support or advice whilst at American Express presents Roundhay Festival our Access Manager will be the main point of contact and is based at the dedicated Access Customer Service Hub, near the entrance to the Accessible facilities. Or please contact us in advance with your questions via access@roundhayfestival.com.

A Dog Spending Area for Assistance Dogs

There is a spending area space reserved for assistance dogs, with water available for them as well. Our Access staff will be able to direct you to this space, near to the Main Stage Viewing Platform. Please speak to our staff if your dog is sensitive to sudden noises. If you are planning on bringing an assistance dog with you, please email your request within a reasonable time frame to access@roundhayfestival.com.

Deaf Access

Roundhay Festival welcomes Deaf and Hard of Hearing customers and is proud to offer British Sign Language interpretation for all acts on the Main Stage. BSL Interpreters for these performances will be based to the right hand side of the stage as you are facing it. A dedicated BSL viewing screen will be located next to the interpreters.

If you require access to the viewing area where the interpreters are located please email access@roundhayfestival.com to arrange a wristband. Alternatively, please visit the Access Customer Service Hub on arrival at the event. From here, someone from our access team will provide you with a wristband to ensure that you and a friend are able to get as close to the interpreters as possible.

Hearing loops are located at one of the Box Office windows, the Access Customer Service Hub, the Welfare Area and at limited bars locations. They will be identified by a sticker.

Medication

Please bring any medication that you would normally take, but no more than you would personally expect to take over the duration of the event. Tell your friends about any allergies you have. All medication must be clearly labelled as prescribed and the name on the prescription label must match that of the ticket holder. Medication can be safely stored and refrigerated at the Welfare Area on site if required. Please remember that all medication must be self-administered.

Please note that you must fill in the form HERE to explain the medical equipment or medication you want to bring into the festival. After filling out, you will receive a ‘medical exemption form’ to show when entering the festival.

Strobe Lighting & Pyro Pre-Warning

Please note that it is likely that most acts performing on the Great Oak Stage will use strobe lighting as part of their performance. Please ask at the Access Customer Service Hub for an idea of when there may be fireworks or sudden loud bangs.

Seating & Shade

The majority of public tickets are for standing only.

There are some places to sit down and relax, including pub-style garden tables and benches and there are areas with shade, however please note the ground conditions will be uneven and in parts steep.

Chairs or seats of any kind, including shooting sticks, are not permitted at our ticketed events for safety reasons. Mobility aids will be accepted but please do not bring any seating with you to the event as it will not be allowed into the festival site.

Reserved seating is available at the Main and Second Stages Viewing Platforms and the Ground Level Viewing Areas for customers with pre-booked tickets only.

Contact

If you have any questions please contact us:

By phone

You can contact the Accessibility Booking + Information line on 0344 581 0909. Opening hours are Monday-Friday, 9am-5.30pm. The phoneline is also open on weekend event days, 9am-5.30pm.

By Live Chat

You can contact us through AXS ‘Live Chat’ function in the help section on AXS website. To locate this, please go to www.axs.com/uk, travel to the bottom of the website, and click on the Help Centre link. Our opening hours are: Monday to Friday, 9am – 5:30pm.

By email

You can also contact us by e-mail on access@roundhayfestival.co.uk, please note that it may take up to five working days to receive a response.

If the event is in 3 days or less, please call us on the telephone number above.

If you require further assistance with booking tickets or the information required cannot be found on any web pages, please call the Accessibility Booking + Information line on 0344 581 0909. Opening hours are Monday-Friday, 9am-5.30pm. The phoneline is also open on weekend event days, 9am-5.30pm.

Waiting Lists

If you wish to be added to the waiting list and /or you wish to book a free PA pass this can be done via email at access@roundhayfestival.com

Please note: If you have not heard back by two weeks prior to the show then unfortunately your ticket request has been unsuccessful, and we will not be able to accommodate the specified ticket type.

Attitude is Everything

Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.

Having begun as a pilot project in 2000, Attitude is Everything is now a fully independent charity and part of Arts Council England’s National Portfolio of Organisations. They encourage events producers to go beyond the legal obligations set out in the Equality Act and implement best practice, providing a fair and equal service to their Deaf and disabled customers.

Attitude is Everything support the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice. The ethos of the Charter is that Deaf and disabled people should be as independent as they want to be at live music events and over 100 venues and festivals have already signed up.

www.attitudeiseverything.org.uk

www.twitter.com/attitudetweets

www.facebook.com/attitudeiseverything